Fulfillment SLA alert
Team alert when paid orders remain unfulfilled longer than your SLA threshold.
Alerts your team when a paid order stays unfulfilled longer than your SLA threshold. On Growth, notifications post to Slack, Discord, or Teams so fulfillment can act before customers escalate.
| Setting | Type | Default | Description |
|---|---|---|---|
| SLA threshold (days) | number | 3 | Alert when a paid order remains unfulfilled longer than this (1–30) |
| Team channel labels | text | #fulfillment | Labels shown in alert footers for Slack, Discord, or Teams (Growth only) |
| Email subject prefix | text | [Arcanum] | Prepended to alert email subjects (Starter email variant only) |
Changing the SLA threshold in playbook settings reschedules pending alerts for orders already being watched. Verify by leaving a paid order unfulfilled past your threshold; check Results for cron:fulfillment_sla_alert and your team channel.
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