Review request reminder
Delayed team alerts and optional Klaviyo reminder after orders are fulfilled.
When an order is fulfilled, Arcanum Engine schedules a delayed reminder — it does not alert immediately. After your configured delay (default 72 hours), team alerts and optional Klaviyo events fire together.
| Setting | Type | Default | Description |
|---|---|---|---|
| Delay (hours) | number | 72 | Time after fulfillment before reminder (1–720) |
| Send Slack alert | boolean | true | Requires Slack connected in Settings (Growth only) |
| Slack channel label | text | #reviews | Label shown in the message footer (Growth only) |
| Send Discord alert | boolean | false | Requires Discord connected in Settings (Growth only) |
| Send Microsoft Teams alert | boolean | false | Requires Microsoft Teams connected in Settings (Growth only) |
| Send Klaviyo event | boolean | false | Emit a Klaviyo track event when the delay elapses (Growth, Klaviyo connected) |
| Update Klaviyo profile properties | boolean | false | Writes arcanum_review_* fields when the reminder fires |
| Klaviyo event name | text | Arcanum Engine - Review Request | Optional override for the Klaviyo metric name |
Klaviyo customer flow
Enable Send Klaviyo event to emit Arcanum Engine - Review Request after your configured delay. Build a Klaviyo flow for review request emails; use delayHours from the event to align timing.
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