VIP order routing
Tag high-value customers and alert your team when qualifying orders are paid.
When a paid order meets your configured order total threshold, tags the customer as VIP and alerts your team via Slack, Discord, or Microsoft Teams. Optionally emits a Klaviyo track event on the same alert.
| Setting | Type | Default | Description |
|---|---|---|---|
| Order total threshold | number | 500 | Minimum order total to qualify as VIP (shop currency) |
| VIP customer tag | text | vip | Shopify customer tag applied when threshold is met |
| Send Slack alert | boolean | true | Requires Slack connected in Settings (Growth only) |
| Slack channel label | text | #vip-orders | Label shown in the message footer (Growth only) |
| Send Discord alert | boolean | false | Requires Discord connected in Settings (Growth only) |
| Send Microsoft Teams alert | boolean | false | Requires Microsoft Teams connected in Settings (Growth only) |
| Send Klaviyo event | boolean | false | Emit a Klaviyo track event when VIP threshold is met (Growth, Klaviyo connected) |
| Update Klaviyo profile properties | boolean | false | Writes arcanum_vip and related fields when threshold is met |
| Klaviyo event name | text | Arcanum Engine - VIP Order | Optional override for the Klaviyo metric name |
Klaviyo customer flow
Enable Send Klaviyo event to emit Arcanum Engine - VIP Order when a paid order meets your threshold. Build a Klaviyo flow for VIP thank-you or early-access email using orderTotal from the event.
- List (recommended): Audience → Lists → Create list → VIP customers. Set no conditions. In the flow, Action → Add to list after Email 1.
- Segment (alternative): Audience → Segments → Create segment. Condition: Properties about someone → arcanum_vip → equals → true. Requires Update Klaviyo profile properties ON in the playbook install.
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