Connect Gorgias
Send Arcanum Engine playbook alerts to Gorgias as support tickets for your CX team.
Growth and Ops merchants can connect Gorgias so selected playbooks open a ticket when high-value orders, refunds, subscription churn, or VIP routing events fire. Gorgias is outbound-only in v1 — Engine creates tickets; it does not read Gorgias inboxes.
Setup steps
- In Gorgias, open Settings → REST API and create an API key with ticket create access.
- Note your Gorgias domain (for example yourbrand.gorgias.com).
- In Arcanum Engine, open Settings → Gorgias.
- Enter domain, API key, and the Gorgias user email that should appear as the ticket requester for Engine-created tickets.
- Save and click Test connection — Engine creates a short test ticket.
- When installing a playbook, enable Create Gorgias ticket if you want CX to receive a ticket alongside Slack, Discord, or Teams alerts.
Playbooks that support Gorgias
- VIP Recovery — high-value order routing
- Refund alert — chargebacks and refunds
- High-risk order alert
- Subscription Cancelled and Subscription Payment Failed (when Recharge is connected)
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