Playbooks
Arcanum Engine commerce playbooks — Starter email variants and Growth Slack/Discord/Teams library with tier-aware install wizards.
Browse Systems in the app to install commerce systems, industry packs, or individual playbooks. Suggested industry packs appear on Command center for your vertical and open dedicated landing pages at `/playbooks/packs/{slug}`. Commerce systems and packs require Growth. Individual playbooks use a three-step wizard: overview, configuration, and review with a team alert preview (email on Starter; Slack, Discord, or Teams on Growth). Opportunities detected by Hollow Sentinel open the install wizard with a **Detected by Sentinel** banner.
Starter email playbooks
- Inventory Guardian (Email) — low-stock alerts to team inboxes
- Revenue Watch (Email) — Monday commerce digest by email
- Winback Engine (Email) — idle-delay abandoned checkout alerts by email
Connect Resend before installing Starter playbooks
Expanded ops and retention playbooks
- Fulfillment SLA — unfulfilled order alerts past your SLA threshold
- Back-in-Stock — team alert when inventory recovers above threshold
- Refund Alert — instant alert on refunds above your minimum
- Daily Ops Digest — lighter morning summary of orders and refunds
- Dormant Customer Winback — weekly dormant-customer threshold alert
- High-Risk Order — fraud-risk tagging and team alerts
- Replenishment Reminder — daily cron reorder nudges for replenishment windows
- Browse Abandonment — storefront dwell idle alerts (Growth, tracking required)
- Cart Abandonment — pre-checkout cart idle alerts (Growth, tracking required)
- High-Intent Visitor Alert — strong browse intent dwell alerts (Growth, tracking required)
- Quiz Completion Followup — quiz completion events from storefront (Growth, tracking required)
Merchandising playbooks
- Slow Mover Digest — Monday digest of SKUs with inventory but no recent sales
- New Product Launch Checklist — instant alert when a product is created for launch verification
- Orphan Product Alert — Tuesday digest of active products not in any collection
Merchandising Ops commerce system
Subscription playbooks (Recharge)
- Subscription Cancelled — Recharge cancellation webhook + optional Gorgias ticket
- Subscription Payment Failed — failed charge webhook + optional Gorgias ticket
- Replenishment Reminder — daily reorder nudges; uses Recharge charge dates when connected
Connect Recharge before subscription playbooks
Storefront tracking for browse, cart, high-intent, and quiz playbooks
Starter email variants
- Fulfillment SLA (Email), Back-in-Stock (Email), Refund Alert (Email)
- Daily Ops Digest (Email), Dormant Customer Winback (Email), High-Risk Order (Email)
- Review Accelerator (Email), VIP Recovery (Email)
- Slow Mover Digest (Email), New Product Launch Checklist (Email), Orphan Product Alert (Email)
- Plus launch playbooks: Inventory Guardian (Email), Revenue Watch (Email), Winback Engine (Email)
Systems, packs, and playbooks — when to use each
Winback Engine (abandoned checkout)
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